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3D Connexion Space Navigator Not Working

Mark_MatthewsMark_Matthews Member Posts: 25 ✭✭✭
in Using Onshape
I've read that this mouse is supported, but mine is not working with Onshape. How do i get it working with Chrome?
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  • Options
    Mark_MatthewsMark_Matthews Member Posts: 25 ✭✭✭
    Should note, I'm using Bootcamp to run Win8.1
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    3dcad3dcad Member, OS Professional, Mentor Posts: 2,470 PRO
    When you go to 3dconnexion settings from Onshape window, does it say Chrome or Onshape in settings title?


    //rami
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    Josy_LaJosy_La Member Posts: 82 ✭✭
    I also have the same problem. I see Chrome in the top left of that window.
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,395
    edited October 2016
    Make sure you have the latest drivers  - if they are and it still doesn't work, please contact 3dconnexion they will be happy to help
    Senior Director, Technical Services, EMEAI
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    Josy_LaJosy_La Member Posts: 82 ✭✭
    Downloaded the latest yesterday. It seems to work this morning I guess it required a reboot to work properly.
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    mlml Member Posts: 53 PRO
    I have also sometimes troubles with the SpaceNavigator and the anti vir (kaspersky) reports an 'untrusted certificate' from 3dconnexion. I think my troubles are from there....
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    Josy_LaJosy_La Member Posts: 82 ✭✭
    Some days the 3D mouse does not want to connect to Onshape that is went I see Chrome in the window.
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    lougallolougallo Member, Moderator, Onshape Employees, Developers Posts: 2,001
    Sometimes a hard reload of cache of the browser will fix it. SHIFT + Reload.
    Lou Gallo / PD/UX - Support - Community / Onshape, Inc.
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    JVBNZJVBNZ Member Posts: 1 ✭
    Thanks  lougallo that workd for me.
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