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Problem opening CAD interface environment. Could you help?

4DeltaEDU4DeltaEDU OS Professional Posts: 15 PRO
I am a new to the onshape program. I did log into my account successfully but when I attempted to crate my first design , by pressing the blue button "Create" , a screen appears (see attached file) with a message: "Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page."  I am running on a Macbook Air 1.7 Ghz Intel Core i5, 4GB memory, Intel HD Graphics 3000 384 MB. Mac OS Version 10.7.5, Safari Version 6.1.6. WebGL enabled. FYI I have tried to open it on a macbook pro and it runs perfectly.


  • 3dcad3dcad Member, OS Professional, Mentor Posts: 2,466 PRO
    Use the ?-menu and click feedback. This way Ons gets your information and might be able to help you out.
  • jakeramsleyjakeramsley Member, Moderator, Onshape Employees, Developers Posts: 642
    Can you try the echo test for websockets at https://www.websocket.org/echo.html with TSL on and see if that connects?
    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • 4DeltaEDU4DeltaEDU OS Professional Posts: 15 PRO
    Thank you 3dcad. I just did it and waiting for a response.

  • 4DeltaEDU4DeltaEDU OS Professional Posts: 15 PRO
    Thank you JakeRamsley. I will give it a shot as soon as I am back on my terminal.
  • lougallolougallo Member, Moderator, Onshape Employees, Developers Posts: 1,995
    @george_papageorgiou We have not seen any tickets from you if you already submitted feedback..
    Lou Gallo / PD/UX - Support - Community / Onshape, Inc.
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