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Help, Cant log in error bc32d4b4f1a2e74ca3e98c90 on chrome and 71df55c0257ca9145c10fd31 on firefox

Ben_Ben_ OS Professional, Mentor, Developers Posts: 304 PRO
in Account and subscriptions
Cant log in error bc32d4b4f1a2e74ca3e98c90 on chrome and 71df55c0257ca9145c10fd31  on firefox. Tried rebooting machine, checked internet et all. Any suggestions? I am hammered with a deadline and this is killing me.
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Comments

  • john_mcclaryjohn_mcclary Member, Developers Posts: 4,050 PRO
    having same issues

    keep getting kicked off Onshape

    2b7630c9606c532480c6b73a
  • nick_papageorge_dayjobnick_papageorge_dayjob Member, csevp Posts: 1,075 PRO
    I've been down the past hr. Status page says its down.
  • MichaelPascoeMichaelPascoe Member Posts: 2,804 PRO
    I'm logged in, but can't load documents.

    RENDERCAD
    rendercad.ai - Photorealistic product rendering.

    ▚▞▚▞▚▞▚▞▚
    ________________________________________________________________________
  • Ben_Ben_ OS Professional, Mentor, Developers Posts: 304 PRO
    Ugh... I checked the status earlier and it said it was fine but now I see that. I know its not of any consequence and no ones fault but this could not have happened at a worse time for me...
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  • nick_papageorge_dayjobnick_papageorge_dayjob Member, csevp Posts: 1,075 PRO
    I hear you, same here my project I was going to release parts to CNC vendor for prototype tonight. And do last minute changes now. First time its been down for me since buying it 6 months ago.
  • bill_schnoebelenbill_schnoebelen OS Professional, Developers, User Group Leader, csevp Posts: 132 PRO
    Having connection issues as well.
  • CBowersCBowers Member Posts: 50 PRO
    Unfortunate timing. Bossman won't be happy
  • andy_wilson530andy_wilson530 Member Posts: 8 PRO
    nick_papageorge073 said:
    I hear you, same here my project I was going to release parts to CNC vendor for prototype tonight. And do last minute changes now. First time its been down for me since buying it 6 months ago.
    To be fair to Onshape an outage like tis is a very rare event. Been using for a few years without issue.
  • john_mcclaryjohn_mcclary Member, Developers Posts: 4,050 PRO
    Yea, I'm in the middle of a meeting with the bossman, pretty embarrassing. I know it will be up soon though. Just in a holding pattern until then 
  • Ben_Ben_ OS Professional, Mentor, Developers Posts: 304 PRO
    Ya to be honest I have been using Onshape for many many years and this is the first time I have had this issue. So there is that..
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  • CBowersCBowers Member Posts: 50 PRO
    I just had a conversation with my boss and shop manager about the shop waiting on me for some drawings to get started on a project. Fortunately I had a set of pdfs exported for review already that I can use, but I still have revisions to make, but the revisions don't affect any of the stuff I need to get out to fab. So not as bad as it could have been if this drags out.
  • bill_schnoebelenbill_schnoebelen OS Professional, Developers, User Group Leader, csevp Posts: 132 PRO
    Seems to be working again!
  • john_mcclaryjohn_mcclary Member, Developers Posts: 4,050 PRO
    Seems to be up again, Thank you for your quick response Onshape support!
  • MichaelPascoeMichaelPascoe Member Posts: 2,804 PRO
    Woot! Thanks Onshape team!

    RENDERCAD
    rendercad.ai - Photorealistic product rendering.

    ▚▞▚▞▚▞▚▞▚
    ________________________________________________________________________
  • jakeramsleyjakeramsley Member, Moderator, Onshape Employees, Developers, csevp Posts: 669 image
    While things are looking better at this point, there are additional aspects of the service that we are monitoring before saying the service is back healthy.

    Please follow http://status.onshape.com/ for updates.
    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • NocturnalFabNocturnalFab Member Posts: 4 ✭
    worst timing possible lol
  • Ben_Ben_ OS Professional, Mentor, Developers Posts: 304 PRO
    FWIW. Onshape, I am not sure what happened but in the end years of great service has not been forgotten and thank you for your hard work getting this back online. 
    LearnOnshape.com
    LearnOnshape facebook group
  • nick_papageorge_dayjobnick_papageorge_dayjob Member, csevp Posts: 1,075 PRO
    I was up for a bit, now down again.

    Agree with above. Onshape has been rock solid for me. Not a single crash in 6 months, not a single corrupted design. This has been the only issue I've had.
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