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Onshape email marketing
3dcad
Member, OS Professional, Mentor Posts: 2,470 PRO
I don't mind Onshape sending news and information to me, I have actually chose to receive all info immediately. But I consider myself as active user / follower, this is not the case for everyone.
I recently tried sharing a document with email which is not linked to any Onshape account. I didn't create account for that email - ie. I ignored the invite.
Now that email receives all kind of stuff from Onshape, this shouldn't be the case. If you don't have an account or haven't accepted any invite, you shouldn't receive any email from Onshape.
I wanted to test this since I don't wan't to cause *spam* to my clients by sharing some designs with them. Purchasers might not be interested in cad but I would still like to be able to invite them in by sharing a model. Could it be possible to choose 'silent invitation' which would turn marketing completely off when you know the other party is not into cad but rather just quickly review your model.
I recently tried sharing a document with email which is not linked to any Onshape account. I didn't create account for that email - ie. I ignored the invite.
Now that email receives all kind of stuff from Onshape, this shouldn't be the case. If you don't have an account or haven't accepted any invite, you shouldn't receive any email from Onshape.
I wanted to test this since I don't wan't to cause *spam* to my clients by sharing some designs with them. Purchasers might not be interested in cad but I would still like to be able to invite them in by sharing a model. Could it be possible to choose 'silent invitation' which would turn marketing completely off when you know the other party is not into cad but rather just quickly review your model.
//rami
Tagged:
9
Comments
Twitter: @onshapetricks & @babart1977
Darren
This is great feedback. First of all, you probably receive a lot of emails from me in particular. So let me address this. In the interest of transparency let me explain a few things.
1. We are learning. We don't simply push emails and not pay attention to the results. We measure each email and we're working constantly to improve the context around emails.
2. As a marketing team one of our primary goals is to help educate our users. We are sharing training content, webinars, videos, blog posts to help our users get up to speed with Onshape. That said, we are exploring new mechanisms and channels to have the content ready for you when you need it.
3. If you find an email irrelevant, feel our emails are becoming too frequent you can reply to any email directly. All our emails come from real Onshapers - me, Darren, Matthew, etc. We want to hear from you. So please let us know!
Thanks again for the feedback,
Daniel
As a comparison, we use Grabcad to issue links to projects that require no log in. My customers do not then get Grabcad emails. But if, when they are on the site, they chhose to become a member or sign up for emails that is different. It is their choice and not me pushing it.
This all pings back to an earlier request for no log in collaboration and viewing from the early days of the forum.
There might be some validity in targetting collaborators from free accounts, but if I was a paying subscriber I would expect my collaborators not to be targetted unless they specifically ask for it.
In terms of education, that is best done on the website at the time of use and not through email.
No login required would be the best solution, but in the mean time, don't target the people who never had the option to choose whether they wan't these emails or not.
@dan1 Thanks for taking this seriously. This is affecting how we can use the great sharing features Onshape has.
Twitter: @onshapetricks & @babart1977
Here is a link as an example: http://a360.co/1EvVZHe
Indaer -- Aircraft Lifecycle Solutions
I think Onshape should turn things a bit round and offer free account inside viewer. So that user can first see the model and can manipulate view and maybe hide/show features and dimension and then click edit (if shared with editing permission) which would take you to sign in --> create account.
I'm sure this would lead to many more accounts than the link going straight to 'give us your personal information to create account' before seeing what is coming up.
Twitter: @onshapetricks & @babart1977
I would really like to get more people signed up with Onshape, but I don't want it to be a requirement to view my work. I'd really like to see a simple link to a simple page that allows the other person to see, move, rotate etc., without having to sign up. Maybe a link at the bottom of that page that takes them to Onshape if they choose? Maybe this page has the same look and feel as Onshape, but without all of the editing capabilities? .jpg export is another item I'd like to see.
Not being on site I could only quess that there was an option for free and pro so I suggested that he only needed to choose the free option and wait for acceptance. I forwarded his email and phone # to Onshape in hopes that they would intervene and assist him for I had no idea what he was seeing on his screen. They apparently emailed him with an offer to assist. To this day he has not signed up to Onshape. And I'm back to sending screenshots of different orientations of the model with mark-ups and highlighted notes.
My point is that many are reluctant to change and if anything is in the least bit complicated it will be brushed aside.
Therefore Id suggest that Onshape should make the sharing offer to a new user as simple as possible Just a simple screen name and password (Onshape already knows the email) with instant access. There shouldn't even be any mention of pro or request beta invite or whatever just screenname and password then boom the document opens.
After they experience Onshape then they can start learning more.
And don't send them email unless they request it. Ok maybe one!
Mfo
For some reference...
https://forum.onshape.com/discussion/comment/2134#Comment_2134
https://forum.onshape.com/discussion/comment/2192#Comment_2192
https://forum.onshape.com/discussion/comment/6508#Comment_6508
Simple link takes you to 'Onshape' studio where the model is embedded.
- zoom, turn and manipulate view similar to normal workspace (also with 3d mouse)
- hide/show feature, sketch, dimension etc.
- show feature tree and highlight items when selected from tree and vice versa
- measurement tool (same as we have with mass center etc..)
- let us easily embed models on any site of our own (like youtube but NO featured stuff or other marketing involved)
- settings to choose which features are in use for shared model (view only, feature info, measurement, embed)
- choose name for link: https://cad.onshape.com/documents/[username]/[linkname]_[running number to separate same linknames]
Brilliant - if this is well done, it strikes me it can only enhance Onshape's appeal to mainstream prospective users, who (it probably goes without saying) are generally rather less susceptible and energetic than us early adopter types ... but will nevertheless, in many cases, know a good thing when they see it.