Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Comments
If you just need it for a backplate then there is a separate feature for that, found in the attributes of the camera object. We'll have to look into how we can fix the HDR uploading issue.
We currently receive information on our finishes through eight (8) texture files:
Diffuse - Base Color
Roughness - Diffuse Roughness
Normal - Reflection Roughness
Depth - Reflection Weight
Opacity - Transmission Color
Specular - (Mirror-like property)
Glossiness - (Shiny/Lustrous surface)
Metallic - (Ability to reflect)
I've found a place for the first five (5) files types in the "Flex Material" but having trouble correlating the last three (3). Are there any features in the "Flex Material" that match these last few texture files? Is there a better base material to start with when trying for a custom material?
Glossiness and roughness are actually describing the same thing and can usually be related by a formula, so you would typically use one or the other. This however also depends on whether the material is metallic or not. Without more information on what the scanner is targetting it is difficult to give more detail about where to put the textures.
For example, roughness may refer to diffuse roughness as you assumed above, however it could also be the roughness part of the PBR metallic roughness model, in which case it would be completely different.
We don't currently expose the two PBR material variants in the application but plan to in the future. Not however that the PBR model that is most heavily used only really describes opaque surfaces. So it would be helpful to know what types of materials you are scanning.
I used one of the library environments. But where is the texture and its reference that will let me import a new one?
Hello Paul, I am wanting to do some renders of a project of mine, I did the first one and it is excellent and exactly what the customer wanted but the second model won't load. I have had numerous tries but no go, how do I go about troubleshooting this issue? Both models are in the same document and use the same parts. be glad if you could help out.
For not having opening files can you be more specific? All files, just specific files? Opening already saved scenes or converting new?
Notice the time I have stays the same but the clock timer now shows 3hours and 38 min. Just keep counting.
In order to get out of that state, I have to open another window. There is no way to cancel when converting model either.
Before even in a new document it would not work. FYI all good now and still loving it ;-)
I'd need more detail on what happens when you say it stops responding and will reach out directly on those questions are they are likely too specific to be useful to others in the forum.
On starting servers, while our cloud provider does appear to have been busy today right now I am not having issues getting servers (and there are other users actively using the application with servers as well). Next time you get an issue starting that says unable to start a server, if you could grab a screenshot of the Service Status box:
Since I don't have access to historical information on how busy the provider was at the time you tried to start a server. The reason this is helpful is so we can determine if the issue was simply that there were no servers available or rather a more obscure problem. That information helps us a lot. In the meantime I will be reviewing the logs to check for startup failures with your account.
Frustrating not knowing what is happening with only a spinning ball and in fear of seeing it, I keep saving every few steps.
Working with you and Onshape to get to the bottom of it.
Its sheet metal I only work with and assemblies that cause me pain but will carry on in private to figure it out.
In the process we have been making short videos that answer some of the most common requests we get from users. We have a playlist for this on Youtube that we will update with new videos periodically. Check it out here:
https://www.youtube.com/playlist?list=PLwUZBACf-CBNXLL1ymEtAOMtYuaLXJQ78
Failing that you'd have to manually edit the camera instances transform matrix which is much more fiddly so I wouldn't recommend that approach.