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RealityServer for Onshape Q&A

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Comments

  • Jake_RosenfeldJake_Rosenfeld Moderator, Onshape Employees, Developers Posts: 1,381
    Jake Rosenfeld - Modeling Team
  • tim_hess427tim_hess427 Member Posts: 147 PRO
    Thanks @paul_arden ; and @Jake_Rosenfeld, I'll give the named views a shot.
  • RitterlyRitterly Member Posts: 1 PRO
    Can anyone please help me figure out how to fix this?


  • AuroraRonAuroraRon Member Posts: 103 PRO
    I've seen the same message today.  
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    Investigating, not sure what's going on here as nothing has changed on our side.
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    We've confirmed it appears to be an issue on the Onshape site and we are working with the team to fix it as soon as possible.
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    Onshape have now corrected the problem and the RealityServer app is now working again.
  • Ethan_KEthan_K Member, Onshape Employees Posts: 29
    Last night we had an outage from 1:20PM-9:30PM EDT. It affected only partner app OAuth flow. We've identified the issue and the normal OAuth flow should now be working. We're working on instituting additional precautions to ensure this won't happen in the future. Thanks for reaching out to us about this, and sorry for the inconvenience.
  • AuroraRonAuroraRon Member Posts: 103 PRO
    I had to walk away from the computer and when I returned, I noticed two - three hours less on the remaining time.  Does not not shut down for in activity? 
  • AuroraRonAuroraRon Member Posts: 103 PRO
    Questions 

    1.  Using environments, how do we rotate the drawings / objects without the environment moving with it. 
    2.  How do we change the lighting on the object and not have the environment lighting change with it.  Does not balance...
    3. Why is the environment always soft focused?  Where the object sits is also soft and not photo realistic because of it. 

    Thanks :-)

  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    In general in RealityServer there are two separate concepts which can be easy to confuse. The environment and the backplate.

    The environment is what provides the lighting to the model (as well as any self-illuminating materials). It is represented by default as an infinite sphere with a HDRI dome mapped onto it. If there is no backplate being used then the environment is what you see. By default we do have a backplate of a solid colour (white). When you remove this you see the environment. Because the environment provides the lighting, when you change it, what you see in the back also must change (to preserve physical correctness).

    The backplate is an optional colour or image which replaces what you see where there is no modelling detail (where you would normally see the environment). Unlike the environment, this is just a 2D image and is mapped directly into the rendered result so it doesn't change when you move the camera and is not affected by changing the lighting environment. Typically it is used to replace the background with a higher resolution photo.
    1. Using environments, how do we rotate the drawings / objects without the environment moving with it.
    This is done by using a backplate instead of an environment. For a backplate you would need to provide the image you want to utilise. We have a video on setting up the backplate feature here:

    https://youtu.be/iJTHLEDVXII
    2. How do we change the lighting on the object and not have the environment lighting change with it. Does not balance...
    This is also done by using a backplate. The lighting will still be controlled by the environment but you will not see the environment. Please see the video mentioned above for setting this up.
    3. Why is the environment always soft focused? Where the object sits is also soft and not photo realistic because of it.

    Mainly because to get a sharp image from a spherical environment map requires an extremely high resolution which takes a lot of memory. The environments are optimised to provide realistic lighting and not necessarily high resolution direct views. If you have your own higher resolution HDRI you can use it, however there is if I recall a 100MB limit on upload sizes and a HDRI of a high enough resolution to satisfy your requirements is likely to be more like 300MB. A backplate on the other hand will not have this issue and the images will be much smaller (they don't need to be HDRI images, they can just be conventional images).

    Just a note for anyone who is not aware, we have a YouTube playlist with a lot of useful tutorial videos which cover topics such as this which can be found here:

    https://www.youtube.com/watch?v=CIdgGb1SFjg&list=PLwUZBACf-CBNXLL1ymEtAOMtYuaLXJQ78

    Or by clicking the YouTube link in the Dashboard of the application.
  • AuroraRonAuroraRon Member Posts: 103 PRO
    That's excellent Paul thank you. I thought I watched all the videos but missed this one.   Very well done and understood. Keep up the great work! 
  • michael_bromleymichael_bromley Member Posts: 107 PRO
    I'm getting a black screen when I try to create a scene.  Has anyone encountered this before?  Upon creation I cannot see any of my models in the viewing window.
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    I'm getting a black screen when I try to create a scene.  Has anyone encountered this before?  Upon creation I cannot see any of my models in the viewing window.
    I've got your support ticket so we'll get back to you there to try and sort out the problem.
  • AuroraRonAuroraRon Member Posts: 103 PRO
    Hey somethings not right here.... -1930 m or hours on my account and it will not let me add more.  Last I recall I think I had about 10 hours on there. 

    Anyone else having an issue? 



  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    @AuroraRon this is due to a change we made yesterday to fix a problem where users were being allocated far more free hours than was intended. It affects our long time users more as the magnitude of the problem was larger the longer the time since the user first used the app. If the user has consumed some of those extra hours then their account can potentially go negative.

    Of course, this was due to our mistake so we'll fix up affected accounts (just doing yours now and will respond to your support ticket accordingly).
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    I gone through our database now and cleaned up all of the cases I could find of users who had gone negative as a result of the change, so hopefully there shouldn't be any more issues with this.
  • MBartlett21MBartlett21 Member Posts: 1,624 EDU
    @paul_arden
    Mine is showing -170min :(
    MB - I make FeatureScripts: view FS (My FS's have "Official" beside them)
  • paul_ardenpaul_arden Member, Developers Posts: 89 ✭✭
    @MBartlett21 I think I found your account and updated it. If that didn't get it please email your username to [email protected]
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